Frequently Asked Questions
Shipping Information
What shipping methods are available?
We currently use Australia Post. Alternative options available in certain circumstances.
Do you ship internationally?
Yes we can ship internationally through DHL. Please contact us for a freight quote.
How might I obtain an estimated date of delivery?
Contact us on sales@gwind.com.au with your order number. The Track Order webpage is also available.
Can I split my order to ship to different locations?
Unfortunately, only one order per location is currently in place. Please place multiple orders to ship to multiple locations.
Payment Information
What payments methods are available?
We currently accept Paypal and Stripe which services Visa and Mastercard.
Can I split my payment?
No. Please place multiple orders to split payments.
Orders and Returns
How do I return or exchange an item?
Contact us to discuss your return. Email sales@gwind.com.au or phone 07 4842 9300.
How do I cancel an order?
You can request to cancel your order if it has not yet been dispatched by emailing sales@gwind.com.au or phoning 07 4842 9300.
Still Have a Question?
Please contact us if you have a question that you can’t find the answer to.